Initial Troubleshooting Steps for VPN
The following events can interrupt the OpenVPN connection to the Lawton & Cates network:
- If a user is idle for 60 minutes, the VPN will automatically be disconnected.
- Poor Internet Connection / Connection Interruption
- Poor coverage or service outages can cause the VPN to not respond or disconnect entirely.
How would I know if my VPN connection is not working properly?
- Unable to access F:/ or extreme slowness when navigating files on the network
- TABS/PM not opening
What should I do to re-establish connection if I notice issues?
Disconnect all remote connections
Re-Connect OpenVPN
Once connected, allow the connection 30 seconds to sync and try accessing F:/ or other network resources.